Terms & Conditions

Welcome to All-in-one WorkForce’s Terms & Conditions page. Please read the following information carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by our Terms & Conditions.

Service Models

We offer two service models to our clients:

a. Pay-As-You-Go

Under the Pay-As-You-Go model, clients have the flexibility to purchase dedicated hours as needed. These hours can be used for various services such as website development, graphic design, and digital marketing. Clients pay for the hours upfront and are billed according to their actual usage. The key points to note are:

Payment: Clients pay for the hours they intend to use, and this model is suitable for those who require services on an ad-hoc or project basis.
Flexibility: Clients have the freedom to use hours as per their requirements, with no monthly commitment.

b. Monthly Basis

In the Monthly Basis model, clients subscribe to a dedicated number of hours on a monthly basis. These hours can be used for a wide range of services, including website development, graphic design, and digital marketing. The key points to understand are:

Payment: Clients are billed on a recurring monthly basis for a set number of hours, offering a predictable and consistent service.
Monthly Subscription: Clients commit to a minimum monthly subscription and can benefit from cost savings compared to the Pay-As-You-Go model.

Hour Usage

Clients who purchase hours have a one-month period to utilize the allocated hours. Hours do not carry forward to the next month. It is essential to make efficient use of the purchased hours within the allocated time frame. Any unused hours will expire at the end of the billing month.

Task Assignment and Coordination

Submission of Tasks

Clients are encouraged to submit their requests for regular tasks, which require a few hours for completion, before 12:00 PM Eastern Standard Time (EST) to expect the completion of tasks on the same business day. Any tasks submitted after this cutoff time may not be processed until the next business day, and the expected delivery would be adjusted accordingly.

Number of Active Tasks

To maintain a high standard of quality and ensure timely delivery, each client is limited to having a maximum of three (3) simultaneous tasks in progress. Should a client attempt to submit more than three tasks, they will be notified of this limitation, and any additional tasks will be scheduled following the completion of one of the existing active tasks.

Account Management and Time Tracking

Time invested by account managers in coordinating with the team, conducting research, managing tasks, and other related activities will be comprehensively documented. Clients will receive a detailed time tracking report at the end of each billing cycle, which reflects the work done on their account. This transparency aims to provide a clear breakdown of how our resources are utilized for the benefit of the client’s projects.

Task Prioritization

The tasks will be prioritized based on the submission time, the complexity of the work required and Client’s preferences. While we strive to complete tasks in a swift manner, we emphasize quality and accuracy, which may affect the rapidity of task turnaround. Clients are advised to set realistic expectations and consider potential variables impacting delivery timelines.

Payments & Refunds

Please note that our service operates on a pre-paid model. Once you have purchased hours, they are non-refundable. We do not provide refunds for unused hours. Clients are encouraged to manage their hour allocations efficiently to maximize the value of their purchase.

Client Portal

We utilize a client portal to enhance communication, task tracking, and transparency. The client portal allows clients to:

Track Tasks: Clients can monitor the progress of their projects, view assigned tasks, and stay updated on project status.
Track Hours: Clients can view the allocation and utilization of dedicated hours to ensure efficient resource management.
Communication: The client portal serves as a central hub for communication between clients and our team. It enables real-time feedback, instant revisions, and facilitates clear and efficient project communication.
Data Exchange: clients can share project documents and other information on the portal and receive deliverables (designs, copy articles etc.).

By using our client portal, we aim to streamline workflow, enhance collaboration, and provide clients with a transparent and efficient means of managing their projects and dedicated hours.

Warranty Policy

All-in-one WorkForce makes no representations or warranties of any kind, express or implied, regarding the accuracy, completeness, reliability, suitability, or availability of the information on this website. While we strive to keep the information up-to-date and accurate, we make no guarantees or assurances regarding its accuracy or timeliness.

Changes to Terms & Conditions

All-in-one WorkForce reserves the right to modify, update, or revise this Terms & Conditions at any time. Changes will be effective immediately upon posting on this website. We recommend reviewing this page periodically to stay informed of any updates.

Contact Us

If you have any questions or concerns about this legal disclaimer, please contact us: hello (at) allinoneworkforce (dot) com.